Shipping and Return Policy
- We want to make sure your chocolate arrives timely and in perfect condition, here are the quick facts to consider:
- All packages are shipped USPS Priority second-day. (Unless other methods are selected).
- During the warmer months, packages are shipped insulated and with ice packs. Shipping may take longer than expected as we may need to wait to ship orders on the expected cooler days. Please note that during these warmer months, chocolate that sits for several hours in a mailbox or doorstep that has direct sunlight may melt. Please use tracking information to minimize sun exposure times.
- Orders normally take 2-4 days to process, once your order has been processed you will receive an email confirming your order has shipped. Please note that in some situations, order delays may occur due to weather conditions, product availability, high volume of orders, staff absences, and other unforeseen circumstances. We however will always strive to get your chocolate to you as quickly as possible.
- Orders that are placed Wednesday afternoon through Sunday night will be shipped the following Monday to avoid weekend transit times and to ensure that your chocolate arrives in the best possible condition.
Delivery
Fee: Complimentary shipping for all orders above $50. (U.S. only).
Delivery Timing: 2-4 business days from the time you receive a shipping confirmation email.
Returns & Exchanges
If for any reason your purchase is defective or you are unhappy with your order, please contact us at info@pacific-chocolate.com
At Pacific Chocolate Company we have a simple goal: create consistently fantastic chocolate from the absolute best raw ingredients. We work directly with our cacao supplier and, in exchange for equitable wages for the farmers, our cacao receives the attention that it needs to develop the rare and unique fruit-forward flavor characteristics and distinctive red color. Our sugar is sourced from the largest, ethically-run organic sugar producer in South America. Every ingredient that goes into our chocolate is premium quality and ethically sourced.